Category: Info

  • How to redeem Google Play Gift Card (US) in Brunei

    Required time: 15- 30 min to complete these entire steps. This guide is intended to show how to top-up/redeem your Google Play / Wallet using the Google Play Gift Card, given that Brunei is yet to be listed in the Google Play Store service. The following steps can be applied to other region such as US, UK and etc

    Part 1: VPN

    1. Download a VPN app on your android device

    NOTE: If you previously have added your debit card / credit card to your google account please skip to this step

    Part 2: Google Account – Outside Address

    1. Force stop, clear cache, clear data your Google Play Store.
      • General Android Phone:
        1. Go to Android Settings > Apps > Application Manager > Google Playstore
        2. Force stop > Click on “Storage” > Clear cache, Clear data
      • Vivo:
        1. Go to Android Settings > More settings > Application > All > Google Playstore
        2. Force stop > Click on “Storage” > Clear cache, Clear data
      • Xiaomi / One plus Phone:
        1. Go to Android Settings > Installed Apps > All >  Google Playstore
        2. Force stop > Clear cache, Clear data
    2. Open VPN App > Change Server / Country > United State > Connect
    3. Go to Playstore > Menu > Payment Methods > Add Debit or Credit Card
      • NOTE: This will lead to an error or declined. It should still trigger account payment profile creations on google side. 
      • Do not use your Brunei debit card detail as country origin wouldn’t match with the billing address. Doing so may lead to this issue. Use this details instead:
        Card No: 5123456789012346
        Expiry: 3/21
        CVN: 123
      • Once Country settings appear
        Country: United State
        Zipcode/Postcode: 99501
    4. Save and Wait for Transaction declined / Invalid card message
    5. Close and Open Google Play store App

    You can also watch these steps here: https://www.youtube.com/watch?v=phPjDN7BKoMOR

    Check if you have “Movies&TV”, “Books”, “Musics” tabs. If its there, congratulations! You may disconnect your VPN once successful.

    If you didnt successfully get the same playstore change please scroll below for solutions

    Part 3: Redeem your code

    1. Ensure that you are connected with VPN to the Country you have set (i.e. United State) to prevent code deactivation
    2. On an android mobile phone, go to https://play.google.com/redeem and skip to step 3, or open Google Play Store and click menu
    3. Scroll down and click on Redeem
    4. Enter your Code and it will ask you to confirm your Google account password. Just enter it and your credits will be added

    If you don’t immediately see the Play Store that matches your selected payment method’s country, it may take a few hours for this to take effect

    Example: How to make purchase on Rules of Survival In-App

    For Rules of Survival Player who wants to purchase in-app

    1. Login to your game account and go to “top-up” in the ROS store
    2. Make your first purchase and login with Google Play when prompted
    3. Make sure you Accept and Agree to the terms
    4. On successful payment your Google Play balance will be deducted

    Problems you may encounter

    Billing Region or Playstore region does not change.

    If region remain the same after attempting the above steps, your account IP might be locked and there are few reasons that might have caused this:-

    1. Check if your new US payment profile is selected
      • On your Android device, go to Playstore > Menu > Account > Country & Profiles
      • Make sure US is selected
      • Force stop > Click on “Storage” > Clear cache, Clear data
      • Open VPN App > Change Server / Country > United State > Connect
      • Open Playstore and let it load.
    2. VPN incompatibility issue
      • Some VPN have connectivity issue or IP that are blacklisted
      • Be sure to use our recommended VPN stated above
    3. You have attempted to add your debit/credit card from an unsupported Country list
      • Go to https://payments.google.com
        • Note: Please check if there is a warning issued similar to this image. If there is a warning, your account might have been marked for suspicious activity due to using debit/credit card not matching your billing address. Please contact google customer support for assistance
        • Menu > Payment Method > Remove Card
        • Menu > Settings > Country > Create new Payment Profiles
        • Pick United State
        • Use this billing address
          • Address 1: 123 Southern Lane
          • Address 2: (Leave Blank)
          • City: Anchorage
          • State: Alaska
          • Zipcode: 99501
        • Save / Submit
      • On your Android device
        • Check if your new US payment profile is selected
          • Playstore > Menu > Account > Country & Profiles
          • Make sure US is selected
        • Force stop , Clear cache, Clear data Google Play Store
        • Open VPN App > Change Server / Country > United State > Connect
        • Open Playstore and let it load.
    4. If billing address is already fixed but your playstore have not changed it might take a few hours to take into effect. You could also try this method to fast track and fix your playstore region (not always works).
      1. Force stop, clear cache, clear data Play store.
      2. Disconnect VPN (if it is still connected)
      3. Open Play store and let it load
      4. Then do another another force stop, clear cache, clear data Play store.
      5. Connect VPN to US
      6. Open Play store and let it load
    5. Google have locked your account due to suspicious activity. There is a warning when you visited https://payments.google.com
        • Please contact Google Customer Service to assist you

    Get your US Google Play Gift Card for Brunei here

    Problems you may encounter during an in-app purchases

    In-app Billing is not supported on device

    If you have this issue, it’s quite possible that you have multiple google account for Google Play in your device

    • Try to remove/log-out the account(s) that is not set to selected country address
    • Make your purchase

    [Updated: 29/12/2018]

  • Order Status

    Please refer below to understand Rapidbump Order status as stated in your Buyer / Seller Order page

    • Pending Payment
      • Previous attempt failed or declined. Your order will be hold for an hour for another payment. You can retry again through your Buyer account > Order and Click “Pay”
    • On-Hold
      • Payment by Card: Payment are on hold for verification to prevent card fraud attempt.
      • Payment by Bank Transfer: Awaiting for payment proof attachment and verification.
    • Processing
      • Payment was successful and awaiting seller to ship / deliver the items
    • Complete
      • Digital Goods
        • Item was delivered and viewable in Buyer order page
      • Physical Goods
        • Item has been shipped and customer protections (3 days) has expired
    • Cancelled
      • Item was cancelled due to failure to re-attempt payment within the hold period
    • Refunded
      • Purchase was refunded (full / partially) as per Rapidbump Refund and Return Policy
    • Partial Payment
      • Payment partially made for preorders
    • Remaining Balance Payment
      • Full payment of preorders

  • Applying to Sell in Rapidbump

    Note: This article is no longer applicable and deprecated since January 2018

    In order for you to be eligible to sell in Rapidbump, it is required that you meet this criteria.

    Requirement for Selling

    • Brunei Darussalam Citizen
    • Have Bank Institution located in Brunei Darussalam

    If you meet this requirement, click on “Start Selling” in your Buyer Account to proceed with the application.

    Please provide your address to ensure the process is as smooth as possible.

     

  • Redeem Origin Key

    To redeem your Origin Game code and download & activate your game via Origin, please follow the 3 simple steps below. *this applies to digital Game codes only

     

    1. You must have an active origin account. If you do not please download origin here: http://www.origin.com/download Then create an account by following their instructions.
      Once origin is installed, click ‘Origin’ then ‘Redeem Product Code’. 
    2. Enter the product code given to you by Play-Asia.com, then click ‘next’ and ‘next’ again
    3. You should see a message saying ‘Congratulations’. Then click ‘View in Library’ and go to ‘My Games’, hover over your chosen game and a download button should appear, click ‘Download’ and then your done. 
    4. Done.

  • Bidding Items

    • On your add product page, set Product Type to Auction
    • This will activate Auction tab as seen in the picture.

     

    Few terms that was used:

    • Bid increment is how much a customer can raise price at minimum
    • Normal Bidding is when the item is bid at the highest price
    • Reverse Bidding is when the item is bid to the lowest price
    • Proxy bidding is an implementation of an English second-price auction used on eBay, in which the winning bidder pays the price of the second-highest bid plus a defined increment. It differs from a Vickrey auction in that bids are not sealed; the “current highest bid” (defined as second-highest bid plus bid increment) is always displayed. (reference Wikipedia)

    If you have any further question. Text RB   or Call us +6737189192

  • Return Policy

    Returns are accepted if returned within 24 days of item received. Only new games are non-returnable unless they meet requirement covered in our refund policy.

    For returns and exchanges, customers are advised to notify us first at dispute@rapidbump.com or our customer support line (available in order page) by quoting the order number and product details. Shipping cost are not reimbursed unless agreed upon with the seller.

    We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
    Please refer our terms and conditions

     

  • Refund Policy

    Disclaimer: Rapidbump reserved the right to change this policy anytime without prior notice.

    Rapidbump Buyer Protection

    Most purchases in Rapidbump goes smoothly but in the case when problem occurs, Rapidbump Buyer Protection will ensure that Buyer will receive their item or get their money back.

    What is covered?

    • Purchases made directly through Rapidbump via :-
      1. Online payment with Debit / Credit Card
      2. Online Banking directly to Rapidbump
      3. Rapid Wallet – refunded with Rapid Wallet.
    • Out of stock for Digital Code / Gift Card.

    What is not covered?

    • Digital Code / Gift Card
      • Any form of CD Key, Gift Card, Virtual Wallet is neither refundable nor exchangeable. Please be sure to check if they are region restricted and that you are purchasing the correct one according to your account region. Unless the code has issue  and have been provided to us with proof.
      • We will not be responsible to any digital code that are shared to third party

    How we refund

    We will refund to you based on how item was purchased or as per discussed.

    • Debit / Credit Card
      • If purchases are made through Debit / Credit card, processing will take somewhere around 1 – 2 weeks for it to reflect on your bank.
    • Internet banking
      • Usually within the 1 – 3 days
    • Rapid Wallet funds

    How to get a refund

    For Digital Code Products:

    Please contact our customer support via whatsapp within 24 hrs of purchase. Provide us with:

    1. Screenshot of the errors when you attempted to redeem the code
    2. Order ID of your purchase

    Our agent will assist you through with the rest of the process

  • Store Analytics

  • Purchasing with Online Banking

    With our proprietary verification technology, our processing time usually instantly (sometimes 5 – 15min depends on service availability).

    For the moment we only have BIBD and Baiduri banks transfer payment. No processing fee are incurred (except transfers from different banks).

    How to use them? Upon checkout, you will be transferred to your order page. Our bank details are provided for you to proceeed.

    Click here to watch our demonstration video

    For Baiduri Bank:

    1. Login to your Online Banking or Baiduri Mobile App
    2. Go to Fund Transfer > Within Bank
    3. On the Fund Transfer Within Bank menu, Select “From” Account
    4. To Account “Setup to New Beneficiary”
    5. Enter our Baiduri Bank Account Number
    6. Enter Description For your own reference
    7. Enter amount as noted in your Order page
    8. Enter Payment Description with the Order ID of this purchase
    9. Pick Transfer Type : Immediate
    10. Take a screenshot of the successful transfer receipt and upload it on your orders page

    For BIBD Bank

    1. Login to your Online Banking account / BIBD Mobile App
    2. Go to Transfers > Third Party Account
    3. Copy & Paste our BIBD account number on your order page (number 1)
    4. Place the right amount as stated on your order page
    5. On successful transfer, take a screenshot of the page
    6. Upload it on your order page

  • Steam Product Key Digital Download

    To redeem your Steam Game code and download & activate your game via Steam, please follow the 3 simple steps below. *this applies to digital Game codes only

    1. You must have an active steam account. If you do not please download steam here: http://store.steampowered.com/about/ Then create an account by following their instructions.
    Once steam is installed, click ‘games’ then ‘Activate a Product on Steam’.

    2. Click ‘next’ then ‘I agree’, and finally enter the product code given to you by Rapidbump.com

    3. You should see a message saying ‘Activation Successful’, make sure you print your receipt to keep as reference. Finally click ‘next’ and the game will download

     

    4. Done. You can proceed with downloading and Enjoy the game!