Category: Info

  • Order Status

    Please refer below to understand Rapidbump Order status as stated in your Buyer / Seller Order page

    • Pending Payment
      • Previous attempt failed or declined. Your order will be hold for an hour for another payment. You can retry again through your Buyer account > Order and Click “Pay”
    • On-Hold
      • Payment by Card: Payment are on hold for verification to prevent card fraud attempt.
      • Payment by Bank Transfer: Awaiting for payment proof attachment and verification.
    • Processing
      • Payment was successful and awaiting seller to ship / deliver the items
    • Complete
      • Digital Goods
        • Item was delivered and viewable in Buyer order page
      • Physical Goods
        • Item has been shipped and customer protections (3 days) has expired
    • Cancelled
      • Item was cancelled due to failure to re-attempt payment within the hold period
    • Refunded
      • Purchase was refunded (full / partially) as per Rapidbump Refund and Return Policy
    • Partial Payment
      • Payment partially made for preorders
    • Remaining Balance Payment
      • Full payment of preorders

  • Applying to Sell in Rapidbump

    Note: This article is no longer applicable and deprecated since January 2018

    In order for you to be eligible to sell in Rapidbump, it is required that you meet this criteria.

    Requirement for Selling

    • Brunei Darussalam Citizen
    • Have Bank Institution located in Brunei Darussalam

    If you meet this requirement, click on “Start Selling” in your Buyer Account to proceed with the application.

    Please provide your address to ensure the process is as smooth as possible.

     

  • Redeem Origin Key

    To redeem your Origin Game code and download & activate your game via Origin, please follow the 3 simple steps below. *this applies to digital Game codes only

     

    1. You must have an active origin account. If you do not please download origin here: http://www.origin.com/download Then create an account by following their instructions.
      Once origin is installed, click ‘Origin’ then ‘Redeem Product Code’. 
    2. Enter the product code given to you by Play-Asia.com, then click ‘next’ and ‘next’ again
    3. You should see a message saying ‘Congratulations’. Then click ‘View in Library’ and go to ‘My Games’, hover over your chosen game and a download button should appear, click ‘Download’ and then your done. 
    4. Done.

  • Bidding Items

    • On your add product page, set Product Type to Auction
    • This will activate Auction tab as seen in the picture.

     

    Few terms that was used:

    • Bid increment is how much a customer can raise price at minimum
    • Normal Bidding is when the item is bid at the highest price
    • Reverse Bidding is when the item is bid to the lowest price
    • Proxy bidding is an implementation of an English second-price auction used on eBay, in which the winning bidder pays the price of the second-highest bid plus a defined increment. It differs from a Vickrey auction in that bids are not sealed; the “current highest bid” (defined as second-highest bid plus bid increment) is always displayed. (reference Wikipedia)

    If you have any further question. Text RB   or Call us +6737189192

  • Return Policy

    Returns are accepted if returned within 24 days of item received. Only new games are non-returnable unless they meet requirement covered in our refund policy.

    For returns and exchanges, customers are advised to notify us first at dispute@rapidbump.com or our customer support line (available in order page) by quoting the order number and product details. Shipping cost are not reimbursed unless agreed upon with the seller.

    We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
    Please refer our terms and conditions

     

  • Refund Policy

    Disclaimer: Rapidbump reserved the right to change this policy anytime without prior notice.

    Rapidbump Buyer Protection

    Most purchases in Rapidbump goes smoothly but in the case when problem occurs, Rapidbump Buyer Protection will ensure that Buyer will receive their item or get their money back.

    What is covered?

    • Purchases made directly through Rapidbump via :-
      1. Online payment with Debit / Credit Card
      2. Online Banking directly to Rapidbump
      3. Rapid Wallet – refunded with Rapid Wallet.
    • Out of stock for Digital Code / Gift Card.

    What is not covered?

    • Digital Code / Gift Card
      • Any form of CD Key, Gift Card, Virtual Wallet is neither refundable nor exchangeable. Please be sure to check if they are region restricted and that you are purchasing the correct one according to your account region. Unless the code has issue  and have been provided to us with proof.
      • We will not be responsible to any digital code that are shared to third party

    How we refund

    We will refund to you based on how item was purchased or as per discussed.

    • Debit / Credit Card
      • If purchases are made through Debit / Credit card, processing will take somewhere around 1 – 2 weeks for it to reflect on your bank.
    • Internet banking
      • Usually within the 1 – 3 days
    • Rapid Wallet funds

    How to get a refund

    For Digital Code Products:

    Please contact our customer support via whatsapp within 24 hrs of purchase. Provide us with:

    1. Screenshot of the errors when you attempted to redeem the code
    2. Order ID of your purchase

    Our agent will assist you through with the rest of the process

  • Store Analytics

  • Purchasing with Online Banking

    With our proprietary verification technology, our processing time usually instantly (sometimes 5 – 15min depends on service availability).

    For the moment we only have BIBD and Baiduri banks transfer payment. No processing fee are incurred (except transfers from different banks).

    How to use them? Upon checkout, you will be transferred to your order page. Our bank details are provided for you to proceeed.

    Click here to watch our demonstration video

    For Baiduri Bank:

    1. Login to your Online Banking or Baiduri Mobile App
    2. Go to Fund Transfer > Within Bank
    3. On the Fund Transfer Within Bank menu, Select “From” Account
    4. To Account “Setup to New Beneficiary”
    5. Enter our Baiduri Bank Account Number
    6. Enter Description For your own reference
    7. Enter amount as noted in your Order page
    8. Enter Payment Description with the Order ID of this purchase
    9. Pick Transfer Type : Immediate
    10. Take a screenshot of the successful transfer receipt and upload it on your orders page

    For BIBD Bank

    1. Login to your Online Banking account / BIBD Mobile App
    2. Go to Transfers > Third Party Account
    3. Copy & Paste our BIBD account number on your order page (number 1)
    4. Place the right amount as stated on your order page
    5. On successful transfer, take a screenshot of the page
    6. Upload it on your order page

  • Steam Product Key Digital Download

    To redeem your Steam Game code and download & activate your game via Steam, please follow the 3 simple steps below. *this applies to digital Game codes only

    1. You must have an active steam account. If you do not please download steam here: http://store.steampowered.com/about/ Then create an account by following their instructions.
    Once steam is installed, click ‘games’ then ‘Activate a Product on Steam’.

    2. Click ‘next’ then ‘I agree’, and finally enter the product code given to you by Rapidbump.com

    3. You should see a message saying ‘Activation Successful’, make sure you print your receipt to keep as reference. Finally click ‘next’ and the game will download

     

    4. Done. You can proceed with downloading and Enjoy the game!

  • Google Analytics Tracking ID

    More info can be found at google analytics help page

    If you have never heard of google analytics, we also recommend you to read this article written by Moz . They provide a good overview what google analytics can provide for your business.

    Find your tracking ID

    To find the tracking ID and code snippet:

    1. Sign in to your Analytics account.
    2. Click Admin.
    3. Select an account from the menu in the ACCOUNT column.
    4. Select a property from the menu in the PROPERTY column.
    5. Under PROPERTY, click Tracking Info > Tracking Code.
    6. Now copy this and add it to your Seller Dashboard Setting.
    7. Done.

     

    You can track data through Google Analytics website and Phone apps (Iphone and Android)