Category: Info

  • Claim for Dispute

    For the preowned games, we do recommend the seller to describe as detail as possible what their customer will be seeing. And if possible take a picture of it and include them in their product.

    If this is an online purchase, we allow buyer to initiate a dispute and let us know if they are not happy with the condition what they are receiving. We will hold the payment until buyer completed the order in their order page or that no claims are made within a week. By doing so we are able to refund when things are not solveable in other means. So don’t complete the order yet, until you have received and check them.

    Although this is a tricky situations where some buyer could take advantage of the situation. So we set a time limit of 1 week once the order is shipped, until our system automatically complete the order or the buyer themselves clicked on the ”Complete Order” button.

    In any case that you are not happy with what you just received just contact us at dispute@rapidbump.com with the order ID and images as proof. We will sort out with the seller, and discuss with them how best to deal with such situation. Either a full refund and the item is resend to seller or as Partial refund.

    Our dispute system will be upgraded in the next few patches to handle for claims and dispute easily.

  • Setting Up Your Store

    As you grow your inventory, you might start to feel like having your own store setup. We want to ensure your stay here will achieve what you set out doing and reach the gaming community that you help us build.

    So how can RapidBump increase the value for you and your customer? We make it really really personal.

    As a Seller in RapidBump, we give you the privilege to set your own store. This is where your customers can browse your entire inventory. We recommend you to share your store with them.

    In your own store, your customers will be able to use our RapidBump Filter v1.0, similar to RapidBump main shop filter. They can browse through your own store inventory listing with the ability to filter based on Console, Genre, Hardware, Prices.  They can also sort the entire listing based on new games you have in store how they wish.

    To get to your own store

    1. Login to your account
    2. Go to your Seller Dashboard
    3. Click on View Store

     

    Setting up your store and making it look professional is a simple task. The look and feel of your store can influence the credibility and trust with your customer. This guide will help you go through the steps on how to achieve this.

    So lets get started..

    You’ll have banners on your store and on your product page.

    Banner on Your Store
    Banner on your product page

    Your store banners will contain your store name, store description, and your contact options. Lets begin by customising your store details. From your Seller Dashboard, Click on Setting.

    Setting up your Store Info

    • Seller name / Store name is what your customer in your own store and your product page banner.
    • Description / Message is could be your store description or your personal message to all your customer.
    • Phone number
      • This will make it easy for your customer to contact you if they needed further info on your items

    Then we can proceed with your branding icon and banner

    To go to your branding setting

    1. On your Seller Dashboard
    2. Click on Setting
    3. Select Branding

     

    Setting up your Store Branding

    • Store Icon
      • This is different from your social profile Icon. This could be your business Logo or just any icon that represents you as the seller
    • Banner Icon
      • If you are familiar with social network such as facebook or twitter. This should not be new to you. By default this is already set, but you can customised them to represent your business or you as the seller.

     

    Summing this all up

    To sum this all up, this is an example of how this could appear to your customer.

     

  • How to Make a Purchase

    In order to make purchases, this will depend greatly on the Payment method available for the seller.

    Payment we accept

    • Debit / Credit Card (Visa, Mastercard) [requires processing fee which will be stated in your order review for security check]
    • Online Bank Transfer (BIBD, Baiduri) – For Brunei Only [no processing fee]
    • Rapid Wallet Credit

     

    How Do I Make Online Purchases?

    To purchase the items online, make sure that the Seller wants to accept online payment. We made this optional for them so its easier for them to accomodate to their sells strategy.

    1. Once you have found the items and satisfied with their offer, Click Checkout.
    2. At the checkout page, as per requirement of any online purchases, you will be required to add your Billing Address. If you wish to send the item on a different address, Click on Send to different Address
    3. Make sure your Billing Address matches your Debit / Credit Card statement. We will store your Billing Address for your future purchases.
    4. Review your orders, and make sure that the item are correct.
    5. Fill in the credit / debit card form
    6. Place Order

    You will be redirected to confirm that your payment is successful.

    If you have trouble with Declined Cards, find out more on how to Resolved Declined Payment

    To view your order, see How to Manage Your Orders

     

     

  • Why Use RapidBump Online Payment?

    In any form of value transaction, trust is an important element in order to make sales. This is very important to ensure the entire transaction is worry-free for both Seller and Buyer. This is why Rapidbump gives both Buyer and Seller the benefit to accept payment through Visa Card, Master Card and American express safely and securely.

    It is also a great alternative compare to the typical meetup or Bank transfers where both parties are exposed to exchanging sensitive data.

    We value our user safety and protection and this is how we could provide an easily refundable transaction when the rare circumstances happen.

    When the shipping is done, and the Order is complete (after a week of shipping or confirmed by your customer), you can request fund transfer immediately or receive them every 2 weeks or monthly cycle. Find out more on our payment cycle.

  • RapidBump Recruits

    As of 8/3/2017, we no longer use Referral level and simplified the entire Recruit Program.

    Now you will earn $1 Rapid Wallet fund per 1 user recruit.

  • Rapid Wallet – Alternative to Cards, Gifts and more

    RapidWallet is an alternative payment method accepted in RapidBump. It is also a mean to solve the problem when Buyers do not have a Credit or Debit card to purchase with.

    How do I get money to RapidWallet?

    RapidWallet can be earned from:-

    • Top-up, through our store
      • by purchasing it with Credit/Debit Card
      • by Cash Deposit through local banks CDM
      • To top up your RapidWallet, go to top-up store
      • You can also purchase RapidWallet Gift Key from our authorized distributor payable with cash
    •  Sales

    As a seller, how do I allow customer to pay with RapidWallet?

    RapidWallet is automatically enabled when you allow Online payment in your Seller Dashboard.

    For more info, see how to enable online payment

     

     

  • Where is my Order?

    After your purchase, you can view the details of your order through your Buyer Dashboard.

    To get to your order details

    1. Login to your account
    2. Go to your Buyer Dashboard
    3. Click on the Order tab
    4. Find the order Id of your purchases. You can find your order ID in the email receipt we sent you after your purchases.

    Here you can view all the status of your orders, your shipping address, any order notes sent by your Sellers, and give reviews for the items you have made.

  • Resolve Payment Decline

    If your payment method has been declined, do one of the following:

    • Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in Your Account.Note: The billing address and phone number entered must match those associated with your credit card / debit card.
    • Contact your bank.Note:
      • Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
      • After contacting your bank, you can retry your payment method by click Orders on your Customer / Buyer Dashboard. 

  • Delivery Packaging Requirement

    Before sending to your nearest Post Office for EMS Pos Laju, we recommended you to seal the item. EMS Pos Laju does not sell or provide any packaging service.

    For games a simple packaging would be to placed them inside a plastic bag and taped nicely. This is to ensure that nothing loose is lost during the delivery process.

    You can find and print out shipping label prepared by RapidBump for each of your order.

    To access your printable shipping label

    1. Login to your account
    2. Go to your Seller Dashboard
    3. Click on Order tab
    4. Find the order you wish to ship
    5. Click on Shipping Label

    You have the option to include handling fee during Edit Product/ Add Product or Seller Shipping Setting

    Simple Packaging – You can use news paper if you dont have other materials

    https://www.youtube.com/watch?v=cwGMdiWQ55g

  • Manage Customer Orders

    Managing customer orders can be done through your seller dashboard.

    To get to your customer orders

    1. Log into your account.
    2. Go to your seller dashboard
    3. Click on Orders

    You can filter your orders by setting the date range and click Update.

    All of your customer orders is listed here.

    View Customer Detail

    • You can view your customer address and how they purchase your products. Meetup orders are clearly labeled along with your customer information on the table
      • Any meetup orders can be declined if you cannot meet their requirement.
    • This is still viewable once the order is complete, cancelled, refunded.

    View Order Details

    • You can view your customer in more detail here including the item they have purchased from you

    Shipping Label

    • Shipping label can be useful for postal delivery. Print this page to be carried along during shipping

    Order Notes

    • Order notes contains special request from your customer.
    • You can also update them on the status of their shipping. This will be viewable in their Order page.
    • Order Activity is also viewable
      • When the order was made
      • Whether the order has been paid

    Mark Shipped

    Declining Order (Meetup)

    • Any meetup order can be declined with this button. This will not appear on online purchases. Your customer will be notified when you declined their orders.