If you have never heard of google analytics, we also recommend you to read this article written by Moz . They provide a good overview what google analytics can provide for your business.
For the preowned games, we do recommend the seller to describe as detail as possible what their customer will be seeing. And if possible take a picture of it and include them in their product.
If this is an online purchase, we allow buyer to initiate a dispute and let us know if they are not happy with the condition what they are receiving. We will hold the payment until buyer completed the order in their order page or that no claims are made within a week. By doing so we are able to refund when things are not solveable in other means. So don’t complete the order yet, until you have received and check them.
Although this is a tricky situations where some buyer could take advantage of the situation. So we set a time limit of 1 week once the order is shipped, until our system automatically complete the order or the buyer themselves clicked on the ”Complete Order” button.
In any case that you are not happy with what you just received just contact us at dispute@rapidbump.com with the order ID and images as proof. We will sort out with the seller, and discuss with them how best to deal with such situation. Either a full refund and the item is resend to seller or as Partial refund.
Our dispute system will be upgraded in the next few patches to handle for claims and dispute easily.
As you grow your inventory, you might start to feel like having your own store setup. We want to ensure your stay here will achieve what you set out doing and reach the gaming community that you help us build.
So how can RapidBump increase the value for you and your customer? We make it really really personal.
As a Seller in RapidBump, we give you the privilege to set your own store. This is where your customers can browse your entire inventory. We recommend you to share your store with them.
In your own store, your customers will be able to use our RapidBump Filter v1.0, similar to RapidBump main shop filter. They can browse through your own store inventory listing with the ability to filter based on Console, Genre, Hardware, Prices. They can also sort the entire listing based on new games you have in store how they wish.
To get to your own store
Login to your account
Go to your Seller Dashboard
Click on View Store
Setting up your store and making it look professional is a simple task. The look and feel of your store can influence the credibility and trust with your customer. This guide will help you go through the steps on how to achieve this.
So lets get started..
You’ll have banners on your store and on your product page.
Banner on Your StoreBanner on your product page
Your store banners will contain your store name, store description, and your contact options. Lets begin by customising your store details. From your Seller Dashboard, Click on Setting.
Setting up your Store Info
Seller name / Store name is what your customer in your own store and your product page banner.
Description / Message is could be your store description or your personal message to all your customer.
Phone number
This will make it easy for your customer to contact you if they needed further info on your items
Then we can proceed with your branding icon and banner
To go to your branding setting
On your Seller Dashboard
Click on Setting
Select Branding
Setting up your Store Branding
Store Icon
This is different from your social profile Icon. This could be your business Logo or just any icon that represents you as the seller
Banner Icon
If you are familiar with social network such as facebook or twitter. This should not be new to you. By default this is already set, but you can customised them to represent your business or you as the seller.
Summing this all up
To sum this all up, this is an example of how this could appear to your customer.
In order to make purchases, this will depend greatly on the Payment method available for the seller.
Payment we accept
Debit / Credit Card (Visa, Mastercard) [requires processing fee which will be stated in your order review for security check]
Online Bank Transfer (BIBD, Baiduri) – For Brunei Only [no processing fee]
Rapid Wallet Credit
How Do I Make Online Purchases?
To purchase the items online, make sure that the Seller wants to accept online payment. We made this optional for them so its easier for them to accomodate to their sells strategy.
Once you have found the items and satisfied with their offer, Click Checkout.
At the checkout page, as per requirement of any online purchases, you will be required to add your Billing Address. If you wish to send the item on a different address, Click on Send to different Address
Make sure your Billing Address matches your Debit / Credit Card statement. We will store your Billing Address for your future purchases.
Review your orders, and make sure that the item are correct.
Fill in the credit / debit card form
Place Order
You will be redirected to confirm that your payment is successful.
In any form of value transaction, trust is an important element in order to make sales. This is very important to ensure the entire transaction is worry-free for both Seller and Buyer. This is why Rapidbump gives both Buyer and Seller the benefit to accept payment through Visa Card, Master Card and American express safely and securely.
It is also a great alternative compare to the typical meetup or Bank transfers where both parties are exposed to exchanging sensitive data.
We value our user safety and protection and this is how we could provide an easily refundable transaction when the rare circumstances happen.
When the shipping is done, and the Order is complete (after a week of shipping or confirmed by your customer), you can request fund transfer immediately or receive them every 2 weeks or monthly cycle. Find out more on our payment cycle.
RapidWallet is an alternative payment method accepted in RapidBump. It is also a mean to solve the problem when Buyers do not have a Credit or Debit card to purchase with.
After your purchase, you can view the details of your order through your Buyer Dashboard.
To get to your order details
Login to your account
Go to your Buyer Dashboard
Click on the Order tab
Find the order Id of your purchases. You can find your order ID in the email receipt we sent you after your purchases.
Here you can view all the status of your orders, your shipping address, any order notes sent by your Sellers, and give reviews for the items you have made.
If your payment method has been declined, do one of the following:
Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in Your Account.Note: The billing address and phone number entered must match those associated with your credit card / debit card.
Contact your bank.Note:
Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
After contacting your bank, you can retry your payment method by click Orders on your Customer / Buyer Dashboard.
Before sending to your nearest Post Office for EMS Pos Laju, we recommended you to seal the item. EMS Pos Laju does not sell or provide any packaging service.
For games a simple packaging would be to placed them inside a plastic bag and taped nicely. This is to ensure that nothing loose is lost during the delivery process.
You can find and print out shipping label prepared by RapidBump for each of your order.
