Category: Buying

  • Return Policy

    Returns are accepted if returned within 24 days of item received. Only new games are non-returnable unless they meet requirement covered in our refund policy.

    For returns and exchanges, customers are advised to notify us first at dispute@rapidbump.com or our customer support line (available in order page) by quoting the order number and product details. Shipping cost are not reimbursed unless agreed upon with the seller.

    We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
    Please refer our terms and conditions

     

  • Refund Policy

    Disclaimer: Rapidbump reserved the right to change this policy anytime without prior notice.

    Rapidbump Buyer Protection

    Most purchases in Rapidbump goes smoothly but in the case when problem occurs, Rapidbump Buyer Protection will ensure that Buyer will receive their item or get their money back.

    What is covered?

    • Purchases made directly through Rapidbump via :-
      1. Online payment with Debit / Credit Card
      2. Online Banking directly to Rapidbump
      3. Rapid Wallet – refunded with Rapid Wallet.
    • Out of stock for Digital Code / Gift Card.

    What is not covered?

    • Digital Code / Gift Card
      • Any form of CD Key, Gift Card, Virtual Wallet is neither refundable nor exchangeable. Please be sure to check if they are region restricted and that you are purchasing the correct one according to your account region. Unless the code has issue  and have been provided to us with proof.
      • We will not be responsible to any digital code that are shared to third party

    How we refund

    We will refund to you based on how item was purchased or as per discussed.

    • Debit / Credit Card
      • If purchases are made through Debit / Credit card, processing will take somewhere around 1 – 2 weeks for it to reflect on your bank.
    • Internet banking
      • Usually within the 1 – 3 days
    • Rapid Wallet funds

    How to get a refund

    For Digital Code Products:

    Please contact our customer support via whatsapp within 24 hrs of purchase. Provide us with:

    1. Screenshot of the errors when you attempted to redeem the code
    2. Order ID of your purchase

    Our agent will assist you through with the rest of the process

  • Steam Product Key Digital Download

    To redeem your Steam Game code and download & activate your game via Steam, please follow the 3 simple steps below. *this applies to digital Game codes only

    1. You must have an active steam account. If you do not please download steam here: http://store.steampowered.com/about/ Then create an account by following their instructions.
    Once steam is installed, click ‘games’ then ‘Activate a Product on Steam’.

    2. Click ‘next’ then ‘I agree’, and finally enter the product code given to you by Rapidbump.com

    3. You should see a message saying ‘Activation Successful’, make sure you print your receipt to keep as reference. Finally click ‘next’ and the game will download

     

    4. Done. You can proceed with downloading and Enjoy the game!